Passengers were already becoming impatient with the delay as the jet waited at the gate.
The passengers' wait was further prolonged when the crew told them that the replacement flight crew had become detained in traffic.
Amid the growing tension, Hoey, who noticed a few toddlers across the aisle beginning to fuss, saw an opportunity to lighten the mood.
Hoey, who always travels with his saxophone, approached a flight attendant and offered a unique solution: he could play a few Christmas carols to calm the restless passengers.
Surprised, but open to the idea, the flight attendant got approval from the cockpit, and Hoey began an impromptu performance down the aisle.
As Hoey moved up and down the aisles, his saxophone filled the cabin with the sound of holiday classics.
Passengers began clapping, singing along, and some even shouted out song requests. Among the songs Hoey played were “Jingle Bells,” “Silent Night,” “Holly Jolly Christmas,” and “Oh Holy Night.”
Hoey’s performance even caught the attention of a young child, prompting him to play the crowd-pleasing “Baby Shark.”
When one passenger asked about his favorite Christmas song, Hoey, who has four children and 10 grandchildren, also performed a soulful rendition of “Mary, Did You Know?”—his favorite song that moves him deeply due to its emotional lyrics.
Passenger Kate Dailey described how the music immediately changed the atmosphere on board in a video that she posted on Facebook.
Numerous others found resonance in her article, which sparked shares and comments emphasizing the positive impacts of Hoey's action.
Dailey described in her post that the passengers' mood began to change.
"The poor flight attendants were trying their best to keep people comfortable and calm, but you know how it is. People are hot, tired and cramped in a packed flight. You could *feel* the tension rising in the air. So I was surprised and delighted when this gentleman, got up and put together his saxophone and started playing carols (even Baby Shark for the kids) up and down the aisle."
During his more than 20 years in the US Army Band, which included a term with the Eighth Army Band in South Korea, Hoey developed a deep love for music.
Prior to relocating to Augusta, Georgia, Hoey taught in schools around Colorado and obtained degrees in music teaching after retiring. He now shares his passion for music with the next generation by filling in as a music instructor at nearby schools on occasion.